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jilivs Privacy Policy — How We Handle Your Personal Data

At jilivs, your privacy is not an afterthought. This Privacy Policy explains exactly what personal information we collect, why we collect it, how we use and protect it, and what rights you have as a Filipino player under the Data Privacy Act of 2012 (Republic Act 10173).

Last updated: 1 June 2025  |  Applies to all jilivs accounts and platform users

Secure Data Storage

All jilivs player data is stored with AES-256 encryption. Personal information is never stored in plain text on any system.

Never Sold to Third Parties

jilivs does not sell, rent, or trade your personal information to any external company for their own marketing or commercial purposes.

You Control Your Data

You can request access to, correction of, or deletion of your personal data at any time by contacting the jilivs Data Privacy team.

Philippine DPA Compliant

jilivs operates in full compliance with the Philippines' Data Privacy Act of 2012 (RA 10173) and the National Privacy Commission's implementing rules.

Contents

1. Introduction

This Privacy Policy ("Policy") describes how jilivs ("the Platform," "we," "us," "our"), operating at jilivs.best, collects, uses, stores, and protects the personal information of Filipino players and platform visitors. It applies to all jilivs services — the website, account registration, gameplay, transactions, customer support interactions, and any promotional communications you receive from us.

By creating a jilivs account, depositing funds, or using any feature of the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree, please do not use the jilivs platform.

jilivs takes data privacy seriously — not as a legal box to tick, but because we believe Filipino players deserve to know exactly how their personal information is handled. This Policy is written to be clear and direct. If anything is unclear, reach out to us at support@jilivs.best.

Short version: jilivs collects only the data it needs to operate your account and comply with the law. We protect it with industry-standard security, we never sell it, and you can ask us to access, correct, or delete it at any time.

jilivs

Wherever you play jilivs across the Philippines, your personal data is protected by this Privacy Policy.

Privacy the Filipino Way

The Philippines has one of Southeast Asia's strongest data privacy frameworks in RA 10173. jilivs was built to meet and exceed those standards — because our players are Pinoy, and they deserve a platform that respects Philippine law and Filipino values around trust and community. Kapag nandito ka sa jilivs, protektado ang iyong impormasyon.

2. Who We Are

jilivs is an online gaming platform operated at jilivs.best, serving players in the Philippines. For the purposes of the Data Privacy Act of 2012 (Republic Act 10173), jilivs is the Personal Information Controller responsible for the personal data collected through this platform.

Our designated Data Protection Officer (DPO) can be reached at support@jilivs.best for all data privacy-related concerns, requests, or complaints. We are committed to responding to all data privacy enquiries within 15 business days.

3. Personal Data We Collect

jilivs collects personal data that falls into three main categories: information you provide directly, information generated by your use of the platform, and information collected automatically through technology.

Category Data Types Collected Required?
Identity Full legal name, date of birth, government-issued ID number and type Required
Contact Mobile number, email address, home address in the Philippines Required
Financial GCash/Maya number, bank account details (BDO, BPI, UnionBank), card details (Visa/Mastercard), transaction history Required
Gameplay Betting history, game sessions, win/loss records, bonus usage, VIP tier status Automatic
Technical IP address, device type and OS, browser type, session timestamps, login history Automatic
Communications Support chat and email correspondence, feedback, survey responses When provided
Marketing Promotional preferences, communication opt-ins and opt-outs Opt-in only

jilivs does not collect sensitive personal information such as racial or ethnic origin, religious beliefs, health or medical data, or political opinions. We collect only what is necessary to operate your account, comply with our legal obligations, and improve your experience on the platform.

4. How We Collect Your Data

jilivs collects your personal data through the following means:

  • Registration form: When you create your jilivs account, you provide your name, contact details, and date of birth.
  • KYC verification: When prompted for identity verification, you submit government-issued ID documents and proof of address.
  • Deposits and withdrawals: When you fund your account or request a payout, your payment method details are captured and verified.
  • Platform activity: Your gameplay sessions, betting patterns, and transaction activity are logged automatically as you use the jilivs platform.
  • Customer support: When you contact our support team via live chat or email, your messages and any personal information you share are recorded.
  • Cookies and similar technologies: Our website uses cookies and session tracking to maintain your login session, remember your preferences, and analyse platform usage. See Section 8 for details.
  • Third-party payment processors: When you transact via GCash, Maya, or other payment channels, basic confirmation data (transaction ID, amount, status) is shared with jilivs by the payment provider.

5. How jilivs Uses Your Personal Data

jilivs processes your personal data for the following specific purposes:

5.1 Account Management

Your identity and contact information are used to create, maintain, and secure your jilivs account. This includes verifying your eligibility (21+, Philippine resident), authenticating your logins, communicating important account notifications, and managing account closures or suspensions.

5.2 Payment Processing

Financial data is used to process deposits from and withdrawals to your registered Philippine payment methods (GCash, Maya, BDO, BPI, and others). jilivs retains transaction records as required by financial compliance obligations.

5.3 Regulatory Compliance and Anti-Money Laundering

jilivs is legally required to verify player identities, monitor transactions for suspicious activity, and report certain transactions to relevant Philippine authorities. Your personal and financial data may be used for Know Your Customer (KYC) due diligence and Anti-Money Laundering (AML) screening purposes.

5.4 Responsible Gaming

jilivs uses gameplay data — including session length, betting frequency, and win/loss patterns — to identify players who may be experiencing problem gambling and to apply responsible gaming tools proactively where appropriate. This is a core part of our duty of care to Filipino players.

5.5 Platform Improvement

Anonymised and aggregated gameplay and technical data help jilivs understand how the platform is used, identify areas for improvement, and prioritise new features based on what Filipino players actually need.

5.6 Marketing Communications (Opt-In Only)

If you have opted in to promotional communications, jilivs may send you information about bonuses, tournaments, new games, and platform updates via SMS, email, or in-platform notifications. You can opt out of marketing communications at any time from your account settings or by contacting support.

jilivs

Whether you are in El Nido or Ermita, jilivs handles your personal data with the same care and security standards everywhere.

7. Sharing Your Personal Data

jilivs does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following specific circumstances:

7.1 Payment Service Providers

To process your deposits and withdrawals, jilivs shares necessary financial data with GCash (operated by G-Xchange Inc.), Maya (operated by Maya Philippines Inc.), GrabPay, Coins.ph, and participating banks (BDO, BPI, UnionBank). These providers receive only the data required to complete the transaction and are subject to their own privacy policies and Philippine BSP regulations.

7.2 Identity Verification Services

jilivs uses third-party KYC service providers to verify the identity documents you submit. These providers process your document images and personal details solely for verification purposes and are contractually prohibited from using your data for any other purpose.

7.3 Regulatory Authorities

jilivs may be required to share player data with the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), or other government bodies pursuant to applicable laws and regulations. jilivs will notify you of any such disclosure where legally permitted to do so.

7.4 Legal Proceedings

jilivs may disclose personal data where required by a court order, subpoena, or other valid legal process. We will seek to limit such disclosure to the minimum data required and will notify affected players unless prohibited by law.

7.5 Platform Service Providers

jilivs engages third-party technology providers for cloud hosting, analytics, customer support software, and email delivery. These providers operate under strict data processing agreements with jilivs and may not use your data for any purpose other than providing services to jilivs. All providers are required to maintain data security standards equivalent to those applied by jilivs.

jilivs requires all third parties who process personal data on our behalf to implement appropriate technical and organisational security measures and to handle that data only in accordance with our instructions and applicable Philippine law.

8. Cookies and Tracking Technologies

jilivs uses cookies and similar tracking technologies on our website and platform. Cookies are small text files stored on your device that help us provide a functional and personalised experience.

Types of Cookies jilivs Uses

  • Strictly necessary cookies: These are essential for the platform to function — they maintain your login session, remember your preferences within a session, and ensure secure transactions. These cannot be disabled without breaking core platform functionality.
  • Functional cookies: These remember your language preferences, display settings, and other customisations between sessions to save you from re-configuring them every time you log in.
  • Analytics cookies: These collect anonymised data about how visitors use the jilivs platform — which pages are visited most, where players drop off, and how long sessions last. This data is used exclusively to improve the platform.
  • Security cookies: These help jilivs detect and prevent fraudulent activity, bot access, and unauthorised login attempts.

jilivs does not use third-party advertising or social media tracking cookies. You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect platform functionality.

jilivs

From Cebu to Cavite — jilivs protects the personal data of every Filipino player with consistent, rigorous security standards.

9. Data Security

jilivs implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or alteration. Our security infrastructure includes:

  • Encryption in transit: All data transmitted between your device and the jilivs platform is encrypted using TLS 1.2 or higher (HTTPS). This applies to all pages, logins, transactions, and API calls.
  • Encryption at rest: Personal data stored in jilivs databases is encrypted using AES-256, an industry-standard encryption algorithm used by major financial institutions globally.
  • Access controls: Only jilivs staff with a legitimate operational need can access personal player data. Access is logged, audited, and subject to role-based permissions. Staff with access to sensitive data undergo regular security training.
  • Fraud monitoring: jilivs operates continuous automated monitoring for suspicious login activity, unusual transaction patterns, and potential account takeovers. Anomalies trigger immediate security review and, where necessary, account protection measures.
  • Regular security audits: The jilivs platform undergoes periodic third-party security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
  • Incident response: jilivs maintains a documented data breach response plan. In the event of a data breach that affects your personal information, jilivs will notify you and the National Privacy Commission within the timeframes required by RA 10173 and its implementing rules.

What you can do: Use a strong, unique password for your jilivs account. Enable any available two-factor authentication. Never share your login credentials. If you notice anything suspicious with your account, contact jilivs support immediately at support@jilivs.best.

10. Data Retention

jilivs retains your personal data for as long as necessary to fulfil the purposes described in this Policy and to meet our legal obligations. The general retention schedule applied by jilivs is as follows:

  • Active account data: Retained for the duration of your active jilivs account plus an additional five (5) years after account closure, in line with Philippine financial record-keeping requirements.
  • Transaction records: Retained for a minimum of five (5) years from the date of each transaction to satisfy AML compliance requirements.
  • KYC documents: Retained for five (5) years after account closure or the completion of KYC review, whichever is later.
  • Customer support records: Retained for two (2) years from the date of the last communication unless the matter is subject to ongoing dispute or legal proceedings.
  • Marketing preferences: Opt-in and opt-out records are retained for five (5) years as evidence of consent and to honour opt-out requests.

When data is no longer required for the purposes for which it was collected, jilivs securely deletes or anonymises it so that it can no longer be associated with you as an individual.

11. Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173) and as a jilivs player, you have the following rights regarding your personal data:

Your Data Rights at jilivs

RA 10173 gives Filipino players real rights over their personal data. Here is what each one means in practice at jilivs.

Right to Access

You can request a copy of the personal data jilivs holds about you at any time. We will provide a summary of the data categories, the purposes for which it is used, and any third parties it has been shared with — within 15 business days of a verified request.

Right to Rectification

If any personal data jilivs holds about you is inaccurate or incomplete, you have the right to request a correction. You can update basic contact details directly from your account settings, or submit a correction request to our support team for other data types.

Right to Erasure

You may request that jilivs delete your personal data. We will honour this request where data is no longer necessary for the purpose it was collected, where you withdraw consent and there is no other legal basis for processing, or where the data has been unlawfully processed. Note that some data must be retained for legal compliance and cannot be deleted on request.

Right to Object or Block Processing

You can object to certain types of data processing, particularly processing based on legitimate interests or direct marketing. If you opt out of marketing communications, jilivs will stop sending them immediately and will update your preferences within 48 hours.

Right to Data Portability

You can request your personal data in a structured, machine-readable format for transfer to another data controller. jilivs will provide this within 30 business days of a verified portability request.

Right to Lodge a Complaint

If you believe jilivs has not handled your personal data in accordance with RA 10173, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. jilivs recommends contacting us first so we can resolve the concern directly, but we fully support your right to escalate to the NPC.

How to exercise your rights: Submit any data privacy request to support@jilivs.best with the subject line "Data Privacy Request." Include your registered name, account mobile number, and the specific right you wish to exercise. We will verify your identity before processing the request and respond within 15 business days.

12. Minors and Underage Users

jilivs is strictly for players aged 21 and above. The platform does not knowingly collect personal data from individuals under 21 years of age. If you are a parent or guardian and believe that a minor has created a jilivs account or provided personal information to our platform, please contact us immediately at support@jilivs.best.

Upon confirmation, jilivs will immediately close the account, delete all associated personal data to the extent permitted by law, and return any funds that were deposited. jilivs uses age verification procedures during registration and KYC to detect and prevent underage access.

13. Changes to This Privacy Policy

jilivs may update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will:

  • Update the "Last updated" date at the top of this page.
  • Send a notification to your registered email address or mobile number describing the key changes.
  • Display an in-platform notification for a period of at least 14 days following the update.

Continued use of the jilivs platform after any Privacy Policy update constitutes your acceptance of the revised Policy. The current version is always accessible at jilivs.best/privacy-policy. If you have concerns about any changes, please contact our Data Protection Officer before continuing to use the platform.

14. Contact Our Data Privacy Team

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by jilivs, please contact us:

  • Data Protection Officer Email: support@jilivs.best
  • Subject line for privacy requests: "Data Privacy Request — [Your Full Name]"
  • Live Chat: Available 24/7 on the jilivs platform
  • Response time: Within 15 business days for all data privacy requests

jilivs' support team and DPO respond in both English and Filipino. We take every data privacy concern seriously and will give you a proper, specific answer — not a generic automated reply.

Merong tanong ka? Huwag mahiyang makipag-ugnayan sa aming support team. We are here 24/7 and handle all data privacy queries with the seriousness they deserve. Your trust in jilivs is something we work hard to earn every day.

Six Reasons to Trust jilivs With Your Data

Actions, not just words — here is what jilivs actually does to protect Filipino players' privacy.

End-to-End Encryption

Every bit of data moving between your device and jilivs travels over TLS-encrypted HTTPS. Your login credentials, payment details, and session data are never transmitted in plain text.

AES-256 Storage Encryption

All personal and financial data stored in jilivs systems is encrypted at rest using AES-256 — the same standard used by global banks and government agencies.

Minimal Data Collection

jilivs collects only what it needs. We do not build marketing profiles, we do not scrape social media, and we do not share your data with advertisers under any circumstances.

Dedicated DPO

jilivs has a designated Data Protection Officer responsible for overseeing all data privacy compliance, responding to player rights requests, and liaising with the National Privacy Commission.

Breach Notification Protocol

jilivs maintains a tested data breach response plan. In the event of any breach affecting player data, we notify both affected players and the National Privacy Commission within mandatory timeframes.

RA 10173 Compliance

jilivs operates in full compliance with the Philippine Data Privacy Act of 2012 and the National Privacy Commission's implementing rules and regulations — regularly reviewed and updated by our legal team.

Your Data Is Safe With Us

Play at jilivs With Confidence — Your Privacy Is Protected Every Step of the Way

Now you know exactly how jilivs handles your personal data. Join over 500,000 Filipino players who trust jilivs for transparent, fair, and secure online gaming. Create your free account today — it takes under two minutes. Must be 21 or older to register.

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